Product Support for Eclipse Open Integration Engine
Run Eclipse Open Integration Engine on your own infrastructure, with NovaMap's team behind it. Certified images, vulnerability notifications, patches and committed response times, under one support agreement.
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Why product support
Vulnerabilities are being found faster than ever
Integration engines sit at the edge of the organization, exposed to intrusion attempts, and more vulnerabilities are being found in the software around them than ever before. The time to react keeps getting shorter.
Product support gives your team:
Early notice
We email you when a vulnerability affects your OIE instances.
Committed patch times
Your support agreement puts an SLA behind critical patches.
A team to call
When an issue holds up integration work, your developers reach the engineers who run OIE in production.
Patches applied for you
With Advanced support, our team installs them.
What we offer
Every product support agreement includes:
Certified OIE images
A verified, tested standard Eclipse OIE image from one place, so every install starts from the same release.
Vulnerability and patch notifications
We monitor Eclipse OIE, Tomcat and the components around them for published vulnerabilities, and email supported installations about critical patches and vulnerabilities promptly.
Committed response times
Every request gets a ticket number and a priority based on its impact. Your support agreement commits us to response and fix times for each priority.
The team that runs OIE in production
Requests go to the engineers who run OIE for Managed OIE customers and contribute code to the project.
Wherever it runs
On-prem or in your own cloud, on a VM or in containers. Support covers the engine wherever it's deployed, as long as we can reach it when you need us.
Two levels of support
Core support
Everything in "What we offer", for every supported instance.
Advanced support
Everything in Core support, plus:
- Early patches verified by NovaMap, including fixes for embargoed security vulnerabilities, when the risk is significant and the community patch would take too long
- Patches and updates applied by our team, if you'd rather not do it yourself
Pricing is based on the number of instances you want supported. Talk to us for a quote.
Frequently asked questions
Talk to us about product support
Tell us about your OIE setup and we'll get back to you.
Prefer email? Write to us at enquiries@novamap.health.
